![]() Customers are now getting sit-down-quality portions in individual stainless steel containers. Ī: It is me presenting to you your own portion. It’s plated for you, so it is certainly more sanitary. No one else has sort of eaten out of that container. It is certainly more eye-appealing, and I can now give you recipes that are more contemporary like asiago ravioli and shrimp and grits.Ī: We have added a job called hospitality manager. This person’s sole role in the dining room is to ensure that the guest is completely satisfied. We have added game rooms, which is incredibly important for families. Also, we have branded, individual serving stations now. So you see Fire Mountain Roasters Coffee. Q: How much do the store conversions cost?Ī: We’ve spent about $300,000 per store. Q: When did you start the new store rollout in the Twin Cities?Ī: We started in late 2013 with construction. I had originally targeted to go on television with advertising in March. We actually went on television in May, due to sustained bad weather (which can keep people from dining out). Q: Are sales growing again, and is the company profitable?Ī: The company is very profitable. Sales in markets where stores have been converted are all up double digits. For more information on MICROS, visit old concept - that market is flat to declining. MICROS combines its industry knowledge and expertise to provide cloud-based, mobile and on premise solutions that allow its clients to streamline operations and successfully engage their customers. Serving an extensive portfolio of clients worldwide, MICROS solutions are utilized in hotels, casinos, table and quick service restaurants, retail, leisure and entertainment, fuel and convenience, cruise, and travel operations in more than 180 countries, and on all seven continents. provides leading enterprise-wide applications, services and hardware for the hospitality and retail industries. For more information, visit MICROS Systems, Inc. Corporate headquarters are based in Greer, SC. Ovation employs over 17,000 team members and serves approximately 100 million customers annually. The restaurants are principally operated under the Old Country Buffet, HomeTown Buffet and Ryan’s brands. “The new solution provides our enterprise with the enhanced technology and control needed to better operate our business.”įor more information about Ovation Brands, visit Ovation Brands currently operates 337 restaurants in 35 states, comprised of 328 steak-buffet restaurants and nine Tahoe Joe’s Famous Steakhouse restaurants. “The valuable enterprise system provided by MICROS enable our management and staff to spend more time focusing on the business and guest experience,” said Benson. MICROS iCare’s real-time, stored value and loyalty tracking with coupon issuance and redemption, will help drive increased customer visits and spending. With MICROS’ iCare Gift and Loyalty solution, Ovation Brands is able to track and analyze customer activities. Simphony’s POS design supports full resiliency, guaranteeing that the systems will remain fully operational in the event of internet failure. MICROS Simphony’s web services architecture provides easy system growth and deployment, the elimination of back-office servers in stores, a lower total cost of ownership, and eases the process of upgrading to newer versions of software. MICROS Simphony enables Ovation Brands to easily manage the entire enterprise from a single location in the Cloud, while standardizing its technology across all locations. “Whether working at a restaurant or at a corporate office supporting a location, our associates can retrieve up-to-the-minute business data from sales to discounts to labor to expenses with the new MICROS system.” “One of the many advantages of the MICROS solution is that it is multi-functional and tracks business performance in real time,” said Patrick Benson, SVP of Information Technology. ![]() Ovation Brands began deploying the new POS system in April 2014, and the entire restaurant system will be live with MICROS by September 2014. MICROS (NASDAQ: MCRS) is a leading provider of information technology solutions for the hospitality and retail industries. Ovation Brands, parent company to family-style restaurants Ryan’s, HomeTown Buffet, Old Country Buffet, Country Buffet and Fire Mountain, is transitioning to Cloud-based MICROS Simphony and MICROS iCare as its next generation technology solution for all 337 restaurant locations. All 337 restaurants to feature new POS system by Fall 2014
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